Returns & Refunds Policy
If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily exchange or refund your money in full.
Returns received outside of 30 days will not be accepted unless there are extenuiting circumstances, approval will be required from customer support.
NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by HBplus. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for organising (and paying for) the freight of the return.
RETURN TERMS & CONDITIONS
All returns MUST be authorised by HBPlus before goods are returned. Please call or email one of our helpful staff and they will give you an RA (Return Authorisation) number and form which will be emailed to you which must be enclosed in return parcel.
All items returned for refund or exchange must be returned in the original condition. Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).
If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service directly for warranty periods.
We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.
All in-stock merchandise is normally shipped from our warehouse within 48-hours of placing your order (excluding holidays and weekends). If the order was placed over a weekend or holiday, shipment will be normally made on the next business day. If an item is on backorder you will be notified. Whilst all care will be taken when packaging your goods Hollyhock Batteries Plus is not liable for goods lost or damaged in transit.
Additional shipping cost may incur for anything over 20kg or if your address is in remote or hard to get to parts of Australia