Wholesale Accounts Available!!
If you meet our standard criteria of a minimum purchase of $500 per month contact us to apply for your account
Where to find us
How Can We Help?
Do you have accounts available for businesses and wholesalers?
As the largest distributer of Duracell Bulk Batteries Australia we deal with all types of different companies, business and even supply many of the other Duracell distributors in Australia. Accounts are available upon application if you meet the standard criteria of purchases in excess of $1000 per month.
Do you offer free shipping?
To provide you with the most competitive pricing and service in Australia we do not offer free shipping to non account customer. We have some of the best freight rates in Australia and pass these prices on to you. If we were to offer free shipping we would have to work this into the price of the product and in the end 99% of our customers would end up paying more which would subsidize the 1% that are from far regional towns that are expensive to ship too. For account customers you may be eligible to FIS if you meet our minimum criteria.
What is the return policy?
Your personal satisfaction is guaranteed for all purchases. If you are dissatisfied with any of the products you purchased for any reason, Hollyhock Batteries will accept the merchandise for either a credit or exchange. If the product is being returned for credit, only the credit card used to purchase the item will be issued the credit.Returns for credit or exchange will be honored if:
- Product(s) are returned within 30 days of receipt
- The "Return" portion of the packing slip accompanies the shipment with reason for return noted.
- Product is packed in original packaging
We regret that we will not be able to accept returns for cash or credit from a gift recipient. We will gladly exchange the item for an exact replacement, or a credit against the another item.
Shipping charges are not refundable, unless they are due to a shipping or processing error by Hollyhock Batteries. If Hollyhock Batteries is responsible for the error, the return shipping charges will be refunded to your credit card. If you received free shipping or the shipping costs were not fully covered by what you paid then the difference will be deducted from the amount of refund you are entitled too.
What is the guarantee on an item?
Each product comes with its own manufacturers guarantee. Please refer to the package or warranty card enclosed with the item you purchased.
Can I cancel my order once I place it?
You have the option of changing and canceling your order during the Checkout portion of the order process. If you wish to cancel your order you have placed, you may contact our Customer Service center by phone +61 3 9770 8235 Monday-Friday, 9am - 5pm Eastern Standard Time, to see if the order may be cancelled prior to shipping. Once the order has been processed and shipped, we suggest that if you wish to cancel, you return the shipment after you have received it.
What are the hours of operation of batteryspecialists.com.au?
Orders may be placed 24 hours per day, 7 days per week, 52 weeks per year.
What are the hours of operation for Customer Service?
Customer Service representatives are available to assist you, by phone, Monday-Friday 9am - 5pm Eastern Standard Time, excluding holidays, at +61 3 9770 8235. We are always open to receive e-mails by contacting us at firstname.lastname@example.org or go to our contact us page
Can I pick my order up?
Yes orders can be picked up from either of our location's in Melbourne or Brisbane but you need to contact us either before or after you place your order to arrange the collection as sometimes the item you have ordered may not be available for collection from that warehouse. We would hate to see you come in to pick up your order only to be disappointed when you find that one or more of the item is in stock but in another warehouse in a different state.
Do you recycle batteries?
Yes we recycle batteries. You can drop off batteries for recycling to us at our Melbourne warehouse.